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Home / FAQ / Returns & Refunds

Returns & Refunds

Do you want to return or make a complaint about your order? You can find the most common questions and answers here!

You find the return policy in the general term & conditions (chapter 6).

You have the right to return your order within 14 days of delivery. You will get a full refund of your order but you will have to cover the cost of your return yourself. For details please visit chapter 6, Return Policy, in the general terms.


How do I return my product?

To be able to make the return you have to notify us within fourteen (14) days from order delivery or pick up. To do so, send a duly filled out standard form (found below) to help@maurten.com. We will shortly send you a confirmation of return stating the return address and other information if needed.

RETURNS FORM

The notification to us shall contain the following information:

  • the order number of the delivery,
  • your name and contact information, and
  • a specification of the product(s) to be returned.

Once you receive a product return confirmation from us, you must return the product no later than fourteen (14) days from the date of your refund request. You are responsible for all shipping and handling charges on returned products and are liable for any damage to the products during shipment. Therefore, please make sure that the products are well-packed during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Where do I return my product?

UK

Please use the following Royal Mail tracking link: http://www.royalmail.com/track-my-return/create/5218


EU

AB
Gibraltargatan 1A
411 32 Gothenburg
Sweden

US

Maurten
c/o James Cargo Smyrna TN
2000 Midway Lane
Smyrna, TN
37167

Canada

Maurten
c/o Ottawa Logistics
1270 Humber Place
Ottawa, ON
K1B3W3
613-248-3553

Payments that you made to us for products returned in accordance with Sections 6 will be refunded to you. You will also be refunded for standard shipping costs (i.e. the cheapest available way of shipping) you paid to us for the order if you return the whole order. If the returned products are damaged or if the value of the products is reduced in any other way, such value reduction will be deducted from the refund unless such reduction in value was due to our negligence exclusively.

For products returned in accordance with Section 6, we will make reasonable efforts to ensure that you receive the refund as soon as possible and, at the latest, thirty (30) days after the date on which we receive the return shipment. The refund will be paid to you using the same payment method that you used to make the original payment on the Website unless otherwise agreed.

Please e-mail your questions to help@maurten.com.

If you live in the EU

Please fill out the complaint form below and send it as an attachment to help@maurten.com.

Complaint form (English)

Complaint form (Swedish)

If you live in the US or Canada

Send an e-mail to help@maurten.com and we will help you with your complaint.